Teacher FAQ

Find the answer below, then open the linked guide for the steps.

Students and progress

How do students join? Share the classroom link or QR code. The classroom settings control new signups and guest access.

Can students continue later? Use the same classroom and student account. Guest access may not restore the same record. See resuming a deck.

How do I check completion? Use the Report App. Completion, accuracy, and points measure different things. Play Now results have their own view.

Why is a response missing? Check the classroom, deck, student account, and report filter before resetting anything. See missing responses.

Can students edit an answer? Supported Slide Apps have an answer-change setting. See changing submitted answers.

Building and sharing

Can another teacher edit my deck? A shared preview and an editable copy are different. See teacher sharing.

How do I edit a different set? Select its title in Deck Builder. See switching sets and creating Question Sets.

Can I recover a deleted activity? Use Undo immediately if the notice appears. After deletion completes, use a previous copy or recreate it. See editing and deleting activities.

Can map icons show two-digit numbers? Yes. See activity icon labels.

Access and accounts

Why does it fail on school devices? Check school filters and resource access. For presentation issues, see Google Slides imports.

Where do I check Pro renewal? See subscription management. Changing schools? Arrange an account email switch before losing access.

For anything else, contact us. Describe what you tried and include a screenshot with private information hidden. Never send passwords.